Return & Refund Policy

Exchange

Our policy lasts 7 days upon your purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you any refund or exchange.

To be eligible for an exchange, your item must be UNUSED, UNWASHED, UNWORN and UNSCENTED and in the same condition that you received it. You must present original receipt and it must also be in the original packaging. IF the items has been used or damaged by the customer, there will not be any refund.

RM15 will be imposed for all exchange except for defective or damage items.

 

Refunds

Once we have checked and confirm the condition of the items fulfill our terms, then your refund will be processed, and we will notify you once payment is ready.

If you haven’t received a refund yet from us, please contact us at adresialee@gmail.com

Sale items

Only regular priced items is eligible for refund or exchange, unfortunately sale items cannot be refunded or exchanged.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item to CERITAKU.COM.MY. Shipping costs are non-refundable.

Please contact us at salesceritaku@gmail.com if you have any questions or doubts.